FAQ’s

What is your return policy? 

Please take a look at our Return Policy page for everything you need to know about refunds. 

When will I receive my order?

Please take a look at our Shipping Policy page for everything you need to know about order delivery. 

Where do you ship to?

We currently only ship to U.K. addresses. (We will begin shipping to more regions/ countries soon!)

What do I do if I received a damaged or defective order?

If your order comes damaged or defective, we’ll gladly issue you a refund! Please follow the steps on our Refund Policy page to start the refund process. 

What do I do if I’m missing items from my order?

Please keep in mind that your order may arrive in split shipments due to our inventory being shipped from different locations. If you haven’t received the rest of your order within the general shipping time, please contact us at: info@manestarstyling.com

Can I cancel or make changes to an order that I’ve already placed?

Once you initially place your order, you have 24 hours to request a cancellation or edits. Unfortunately, after 24 hours has passed, we are unable to cancel or make changes to it.

How can I receive my tracking information?

Once your order has been shipped, you’ll receive an email with all your tracking info inside. Need extra help? Contact: info@manestarstyling.com 

Is there a warranty for your hot tools? 

All Mane Star Styling hot tools come with a 2 year warranty from the date of delivery. If your MSS hot tool has a defect in material within the warranty period, we will deliver the same (if available) or comparable product to you free of charge. For defect problems, contact:  info@manestarstyling.com

Will I have to pay any fees for my order? 

Please take a look at our Duty & Tax Policy page for everything you need to know about the duties, taxes or fees you may be subject to.